GatewayHumanitru

Performance Overview

17
Active Users
~29
Total Seats Created
7.5
Avg Delight Score
17
Journeys Created
5
Mar '25
5 licensed → 7 (Apr) → uncapped → ~29 total seats created, 17 active today
17
Mar '26
UserRoleJourneyCompletionTimeAssessmentLast Active
Sales (5 users) — Sales Onboarding 2025
Kyle McCartyAccount ExecutiveSales Onboarding84%31h88%Sep 15
Christine RobertsonSolutions ConsultantSales Onboarding84%20h86%Oct 9
Chris PoeBDRSales Onboarding62%2h79%Oct 23
Zac ReidBDRSales Onboarding62%25h80%Oct 10
Charles LewisAccount ExecutiveSales Onboarding50%32h84%Oct 6
Customer Experience (5 users)
Ellie GroveCSM & Head of SupportCSM Onboarding93%103h94%Jul 22
Talina GoldsburyImplementation MgrImpl Mgr Onboarding85%92h86%Nov 18
David SanchezCSMCSM Onboarding74%375h93%Feb 18
Julie McDearmonSr. CSMCSM Onboarding27%81h88%Feb 24
Chris CollinsVP Customer ExperienceCSM Onboarding16%27h100%Jul 3
Product & Engineering (5 users)
Don EmoryEngineerEngineering Onboarding70%1468h83%Mar 1
Gabby WeissDirector of MarketingMarketing Training69%137h88%Dec 27
Alberto ChaconSoftware EngineerEngineering - Alberto67%123h92%Feb 6
Michelle ShefterVP of ProductVP Product Onboarding48%419h80%Feb 2
Patrick WeiSoftware EngineerProduct Training12%65h90%Feb 1
Other (2)
Jeff PerezUX/UI DesignerProduct DesignerInvited———
Humanitru AdminAdmin————Active
📩 Sales team inactive 5+ months — All 5 sales users last active Sep-Oct '25. Kyle & Christine at 84% are close to completion. A push now finishes them off. Chris Collins (VP CX, 16%) needs re-engagement.
🎯 Highest engaged: Don Emory (1468h!), Michelle Shefter (419h), David Sanchez (375h) are power users. Ellie Grove at 93% is nearly complete.
GatewayHumanitru

User Feedback

💚 What They Love
"Intuitive, easy to follow sidebar menu."
— Humanitru User, Mar 2025
"Loved modularity and knowledge checks. Easy to find and refer back to modules."
— Humanitru User, May 2025
"Follow-along videos helped understand products from client perspective."
— Humanitru User, May 2025
"Very easy to follow along — covers all the basics really well."
— Michelle Shefter, Jun 2025
"Could follow along in own instance of Alpine. Module order well thought out. Love seeing client feedback in roadmap."
— Kyle McCarty, Sep 2025
🌟 Double down on what works — Modular design, follow-along videos, and knowledge checks consistently praised. Expand this format to newer journeys.
🔴 Areas to Improve
Question/Quiz Issues (2 mentions)
Issues answering questions; Q4 in "Grasp Core Nonprofit Concepts" is wrong.
🔧 Quick fix: Review and correct quiz questions. Low-effort, high-trust win.
UI/Visual Bugs (2 mentions)
Colors changed partway through — checkboxes, radio buttons, submit buttons barely visible. Needs more supported file types.
🎨 Fix UI inconsistencies — Color/contrast issues affect usability. Quick CSS fix.
Onboarding Depth (2 mentions)
"Start with more tailored live training on industry first." "Add clear role-specific goals and expectations."
Content Freshness (1 mention)
"One or two items need updating."
📋 Content audit recommended — Review all journeys for outdated material and role-specific alignment.
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